Fancy the fine print?

Terms & Conditions

By booking or attending swimming lessons with Nager London, you agree to the terms below, which form part of our agreement. These may be updated from time to time, and we’ll let you know of any changes.

Booking

Lessons at Nager London run year-round in alignment with published school term dates.
When joining for the first time, all lesson details — including dates, times and venue — will be agreed upon in advance.

We’ll send all communication to the person listed on your booking confirmation. Please keep us updated if your email address changes.

Parents & Guardians

The session begins when the instructor takes charge of the swimmer and ends when they are returned to the designated pick-up point. Outside of this, the swimmer remains the full responsibility of the parent or guardian.
We ask that parents or guardians remain on the pool premises at all times.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase and must be presented at your session.
Once redeemed, they are non-refundable. Please ensure your session is booked within the validity period.

Payment

Payment is required in advance. Payment can be completed either through PayPal or via a Direct Debit mandate sent to you by link.

PayPal is reserved for overseas or one-time bookings and incurs a standard processing fee.

PayPal applies a processing fee of 2.99% (or the applicable rate), which will be added to the total if you choose this payment method. By selecting PayPal, you agree to cover this additional charge.

If your payment details change, simply contact us by phone or email so we can update your records.

If someone else is paying on your behalf you remain responsible for ensuring they understand our payment policies and timelines.

Cancellations & Refunds

Please note that Nager London is not governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• If you cancel with at least 24 hours’ notice, a credit note will be applied to your account, valid for 6 months.

• If you cancel with less than 24 hours’ notice, we’re unable to offer a credit or refund - full price is charged for the lesson lost.

Cancellations must be made in writing via form

New Swimmers

If you're new to Nager London, you may cancel within 7 days of receiving these Terms and Conditions and receive a full refund.

After that period, our standard cancellation policy applies.

Expiry of Packages

Packages must be used within:

• 4 months for all lesson packages

Updates to Terms

From time to time, we may update these terms. You’ll be notified by email. If you do not accept the changes, please let us know within 7 days.

Any deviation from these terms is a gesture of goodwill at Nager London’s discretion.
These policies are here to ensure your lessons run smoothly and efficiently. Thank you for your understanding.